Frequently Asked Questions

How can I view pricing in different currencies?

Pricing can be viewed in South African Rands (ZAR), Euros (EUR), GB Pounds (GBP), US Dollars (USD), Canadian Dollars(CAD) and Australian Dollars(AUD). On the left sidebar of the shop and product pages you will see a currency converter widget; click one of the currency buttons to view pricing in your chosen currency.

Please be advised that the currency conversions are estimated and should be used for informational purposes only. The PayFast payment gateway will make use of the exchange rate at the time of checkout processing, which may differ from that of the currency calculated by the currency converter widget.

 

What countries do you ship to?

We ship our products worldwide to all destinations serviced by the South African Postal Service:

    • Afghanistan
    • Albania
    • Algeria
    • Andorra
    • Angola
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Australia
    • Austria
    • Azerbaijan
    • Bahamas
    • Bahrain
    • Bangladesh
    • Barbados
    • Belgium
    • Belize
    • Benin
    • Bermuda
    • Bhutan
    • Bolivia
    • Bosnia and Herzegovina
    • Botswana
    • Brazil
    • Brunei
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cambodia
    • Cameroon
    • Canada
    • Cape Verde
    • Central African Republic
    • Chad
    • Chile
    • Colombia
    • Comoros
    • Costa Rica
    • Croatia
    • Cuba
    • Cyprus
    • Czech Republic
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Estonia
    • Ethiopia
    • Fiji
    • Finland
    • France (Please visit our French representative Preppy Pets de Paris http://www.preppypetsdeparis.com)
    • French Guiana
    • Gabon
    • Gambia
    • Georgia
    • Germany
    • Ghana
    • Greece
    • Grenada
    • Guatemala
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Honduras
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Ivory Coast
    • Jamaica
    • Japan
    • Jordan
    • Kazakhstan
    • Kenya
    • Kiribati
    • Kuwait
    • Kyrgyzstan
    • Laos
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macedonia
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Malta
    • Mauritania
    • Mauritius
    • Mexico
    • Moldova
    • Monaco
    • Mongolia
    • Montenegro
    • Morocco
    • Mozambique
    • Myanmar
    • Namibia
    • Nauru
    • Nepal
    • Netherlands
    • New Zealand
    • Nicaragua
    • Niger
    • Nigeria
    • North Korea
    • Norway
    • Oman
    • Pakistan
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Qatar
    • Republic of Ireland
    • Reunion
    • Romania
    • Russia
    • Rwanda
    • São Tomé and Príncipe
    • Saint Helena
    • Saint Vincent and the Grenadines
    • Saudi Arabia
    • Senegal
    • Serbia
    • Seychelles
    • Sierra Leone
    • Singapore
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Somalia
    • South Africa
    • South Korea
    • Spain
    • Sri Lanka
    • Sudan
    • Suriname
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • Taiwan
    • Tajikistan
    • Tanzania
    • Thailand
    • Togo
    • Tonga
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • Turkmenistan
    • Tuvalu
    • U.S. Virgin Islands
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Uruguay
    • Uzbekistan
    • Vanuatu
    • Vatican
    • Venezuela
    • Vietnam
    • Yemen
    • Zambia
    • Zimbabwe

What shipping options do you offer?

We offer the following shipping methods:

    • SAPO Speed Services Couriers – Estimated delivery time 2 – 3 days (destination dependent)
    • SAPO Domestic Parcel Service – Estimated delivery time 10 – 20 days (destination dependent)
    • SAPO International Parcel Service: Air – Estimated delivery time 10 – 20 days (destination dependent)
    • SAPO International Parcel Service: Surface – Estimated delivery time 8 – 18 weeks (destination dependent)

What does shipping to my destination cost?

There is a shipping calculator on the cart page; you can use this calculator to calculate the shipping costs for the combined weight of all the items currently in your cart. At the bottom of the cart page there is a "Calculate Shipping" link, clicking this will display the shipping calculator. Enter your shipping details into the calculator fields and click the "Update Totals" button. The calculator will display the shipping options available to you and their associated cost.

If you selected a different currency on the shop page or one of the product pages, the shipping costs will be displayed in your chosen currency.

My cats generally shred any cardboard structures. How sturdy are yours?

Our cardboard scratches are extremely resilient for three main reasons:

  • We only make use of premium extra heavy duty double walled corrugated cardboard - cheaper products on the market make use of standard single walled corrugated cardboard. The cardboard we make use of is manufactured specifically for applications where greater structural integrity is required, it's much stronger and harder than standard single walled corrugated cardboard.
  • We laser cut all of our cardboard inserts which results in a much harder edge - cheaper, mass produced products are die cut; die cutting causes crushing and delamination along the cut line, resulting in a soft furry edge which rapidly tears apart when scratched.
  • Our scratch furniture features a unique sandwich construction which tightly squeezes all the inserts together. This makes for a much harder surface than products which are glued together.

Do you have cardboard refill options for the scratch furniture like you do for the scratch posts?

Yes, scratch furniture can be refilled like the scratch posts. The various refills will be uploaded to the site and available for purchase in the next couple of weeks.

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